Customer Engagement, Satisfaction Key Delta’s Operations Success
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Delta Air Lines CEO Richard Anderson is excited about the company’s trajectory for 2015, including customer engagement and customer satisfaction levels. During Delta’s first-quarter earnings conference call on Wednesday, Anderson reported that the company registered the best first quarter ever as far as producing solid top line growth, margin expansion, and substantial free cash flow. “We continue to run by far the industry’s best operation,” Anderson said, according to Seeking Alpha. “In the March....

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