Customer engagement is taking on more prominence than ever before and will continue to as more elements of the Affordable Care Act are implemented, according to research just released by TeleVox.
Patient outcomes is becoming more important than ever before. Beyond the desire of the physician for his or her patients to have good success, there’s also the added impetus from the Affordable Care Act and from insurance companies, according to Scott Zimmerman, TeleVox president.
As a result of the Affordable Care Act, the Centers for....