Customer Feedback via mobile devices have increased over 100% in just the last 12 months
Medallia, the global leader in Customer Experience Management (CEM) software, issued a call today for industry-leading enterprises to prepare for the impact of fast-changing consumer technology trends on their CEM programs and purchasing decisions.
In a series of 2013 predictions unveiled on the Medallia blog, Michelle de Haaff , the company's newly appointed vice president of marketing, outlines how forward-thinking companies are....