DULLES, Va., Aug 16, 2010—Vovici, the leading provider of online survey software and enterprise feedback management (EFM) solutions, today announced that Savvis, Inc. has selected Vovici to complement its corporate-wide Customer Loyalty program. Savvis, which specializes in cloud infrastructure and hosted IT solutions for enterprises, will leverage Vovici’s market-leading solution to provide visibility into the full customer lifecycle through sustained interaction across multiple channels.
“Customer loyalty is critical to Savvis’ long-term success,” said Jon Windley, vice president of client advocacy at Savvis. “Vovici offers unmatched collection, analysis and reporting expertise to help us cut through the noise and extract the actionable information required to operate a cost-efficient, high-quality feedback program.”
Savvis will use Vovici’s Survey Workbench within its Customer Corridor for all of the company’s loyalty survey and reporting initiatives. The software allows the company to centrally manage customer feedback through the entire technology continuum, which includes surveys, panels and online communities.
“Savvis is a leader in cloud computing because it has taken a progressive approach toward engaging its customers. Their Customer Loyalty program is not only used to gauge levels of satisfaction and pinpoint areas of improvement, but to provide a competitive market advantage,” said Greg Stock, CEO of Vovici. “We are seeing an aggressive push by large corporations to fully integrate customer-centric programs across all departments and operations so they can do much more than measure levels of satisfaction; they can take action and create customer loyalty programs that yield financial results.”
A single solution for enterprise feedback, Vovici continues to provide organizations flexibility in how they consolidate, interpret and react to customers, employees and partners, allowing the business to adapt to changing needs.
Windley noted that Vovici has created the ultimate solution for Customer Loyalty programs because of its ability to reconcile vast amounts of survey data with business data and turn it into a strategic decision support tool.
“Having the senior executive team directly involved to manage departmental feedback, which is then centralized for boardroom visibility, is instrumental in achieving our vision of superior customer service and support,” added Windley.
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About Savvis
Savvis, Inc. is a global leader in cloud infrastructure and hosted IT solutions for enterprises. More than 2,500 unique clients, including 30 of the top 100 companies in the Fortune 500, use Savvis to reduce capital expense, improve service levels and harness the latest advances in cloud computing. For more information, please visit www.savvis.net.
About Vovici
Vovici is the leading provider of online survey management and customer feedback solutions. Powerful, scalable and easy to use, Vovici’s solutions help companies engage customers, employees and partners to increase loyalty, facilitate innovation, and influence critical business decisions. Thousands of organizations worldwide, including more than half of the Fortune 500, rely on Vovici to turn information into action. Visit www.vovici.com for more information.