BOSTON, May 11, 2011—USAA topped the rankings, while smaller regional banks and credit unions showed continued strength in the 2011 ath Power Ideal Banking Study™, released today.
ath Power Consulting, a leading financial services market research and strategy firm, today announced the results of its annual assessment of retail banking customer experience. The survey of nearly 3,200 U.S. retail banking consumers revealed that smaller regional banks and credit unions continue to deliver better service....