NICE Robotic Process Automation (RPA) manages the order and delivery processes for a company’s entire global operations. One of the world’s largest home furnishings retailers leveraged the solution, which resulted in the company eliminating 100 percent of its order entry errors and saving 5,000 hours on manual processes, while dramatically improving the customer experience.
Loyalty360 caught up with Oded Karev, vice president, head of advanced process automation for NICE, to find out more about this unique solution.
How....