Frontier Communications Raises Customer Experience with Acquisition of Verizon Operations in Three States
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Verizon CXDaniel J. McCarthy, President and CEO of Frontier Communications, believes his company has raised the customer experience levels after the acquisition of Verizon’s wireline, broadband, and video operations, including the FiOS network, in California, Florida, and Texas.

What’s more, Frontier is seeking approval from the California Public Utilities Commission and the Public Utilities Commission of Texas, and has received Hart-Scott-Rodino federal antitrust clearance. Pending commission approval in Texas and California, the company expects to close the transaction at the end of the first quarter of 2016.

“We are pleased the FCC moved swiftly and smartly to approve this acquisition, releasing an Order in advance of the FCC’s internal deadline for review of such transactions,” McCarthy said. “The FCC views this transaction as being in the public interest and benefiting customers in the three acquired states. We agree, and believe it will further benefit those across the rest of the Frontier footprint as well. By doubling our size, we will add scale and scope to our operations, strengthen our product and service offerings, and improve the customer experience. We look forward to demonstrating our commitment to broadband investment and deployment in California, Florida and Texas. Soon, consumers and businesses in these states will benefit from our extensive experience, our high-touch local engagement management model, the focused use of the fiber-rich network, and our active involvement in the communities we serve.”

McCarthy said the company’s goal is to deliver the life-changing benefits of broadband to an additional 750,000 households at speeds of 25Mbps/2-3Mbps across the entire Frontier multi-state footprint, including California, Florida and Texas, by the end of 2020.Frontier CX

Frontier will offer California, Florida and Texas customers the company’s full portfolio of products and services, including broadband services, wireline local and long distance phone service, video viewing options, and innovative products and services such as Frontier Secure, an industry-leading digital security offering that provides customers with top-rated online computer and personal identification protection and 24/7 premium technical support as well as hard drive backup. FiOS customers in these markets will continue to receive the same products and services they have come to enjoy under the FiOS brand name.

Frontier Communications Corporation offers broadband, voice, video, wireless Internet data access, data security solutions, bundled offerings, specialized bundles for residential customers, small businesses and home offices and advanced communications for medium and large businesses in 28 states. 

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