Keith Pearce, VP of Solution Marketing at Genesys, has always been asked by analysts to show them what brands are doing and how customers are using Genesys products to innovate the customer experience. As a result, the Customer Innovation Awards launched nine years ago.
“It’s been a great thing to be associated with,” Pearce told Loyalty 360. “At our analysts’ conference, it’s a great way to advance our argument with analysts around our industry position and have these customers recognized. The awards....