Consumers are unsatisfied with customer experiences with their wireless carriers because of the lack of context for the customer’s situation, according to a new survey released by [24]7.
Seven out of 10 customers were frustrated that the wireless carrier had forgotten their prior conversations and history. What’s more, that same percentage indicated that the service was impersonal and the carrier did not understand who they were and the issues they faced.
Today’s connected consumers interact with friends and companies....