Infor Epiphany has been selected for the ISM 2013 Top 15 CRM Software Award for the 10th year in a row.
"The winners of the 2013 Top 15 are the influencers in the CRM community as they make significant advancements in both functionality and connectivity for sales and marketing professionals; offer better decision-making tools for executives; and provide more intimate connectivity with today's digital clients," said Barton Goldenberg, president of ISM, a leading provider of customer-centric business strategy services to organizations planning and implementing CRM, social CRM, social media, data analysis, and insight initiatives.
Vendors were evaluated through intensive testing by the ISM Software Lab and each package was rated according to 208 criteria, including 99 business functions, 48 technical features, 34 implementation capabilities, 10 real-time criteria and 17 user-support features.
The Infor Epiphany suite is ideal for companies that need superior management and execution of permission-based, outbound and inbound multichannel marketing campaigns. With it, companies can build ongoing customer relationships and respect customer preferences.
"Infor is committed to developing cutting-edge CRM applications that make our customers effective marketers, and this recognition from ISM for the tenth year in a row is proof that we are continuing to support the industry's needs," said George Wright, senior vice president and general manager, CRM, Infor. "With the recent release of Infor Epiphany Marketing 10.0.2, Infor Ming.leTM and Infor 10x, our new user experience, we're at the forefront of innovation and supporting some of the industry's biggest challenges, such as conquering mobile and social, with our innovative technology."