YEAR
Webinar Topic
MasterCard Small Business Webinar Series Presents: Understanding and Improving Your Credit Score

MasterCard Small Business Webinar Series Presents: Understanding and Improving Your Credit Score

  • July 28, 2011

Speaker: Jeanne Kelly, Founder of The Credit Owl, LLCThe ability to obtain credit is a life-line for many small businesses, and not being able to get a loan can mean closing the doors of your business or missing an opportunity to grow. Therefore, understanding credit scores is critica... Read More

Powering Revenues Through Better Customer Experiences

Powering Revenues Through Better Customer Experiences

  • July 21, 2011

Studies prove the better the customer experience the more opportunity for increased revenue, improved advocacy and reduced attrition. Learn how to get started improving your customer’s experience in a special hands-on, interactive workshop being held at the Ritz Carlton in Pentagon City on ... Read More

MasterCard Small Business Webinar Series Presents: Effective Email Marketing: How to Increase Existing Customer Sales

MasterCard Small Business Webinar Series Presents: Effective Email Marketing: How to Increase Existing Customer Sales

  • July 07, 2011

Speaker: Jill Bastian, Manager, Training and Education, Vertical ResponseEvery business spends a great deal of time and money to gain new customers. The best source of ongoing revenue is to keep those customers happy for as long as possible and maximize sales from this group. Email marketing i... Read More

What do Affluent Consumers Want from their Loyalty Programs?

What do Affluent Consumers Want from their Loyalty Programs?

  • June 23, 2011

Presented by VIPdesk & Affinion Loyalty GroupThe customer loyalty space is increasingly becoming a battleground where brands fight for their share of the profitable affluent market. Always an attractive segment, the affluent market seems to have rebounded from the recent recession faster than... Read More

Forrester's Customer Experience Forum 2011

Forrester's Customer Experience Forum 2011

  • June 21, 2011

New York June 21-22What is the right customer experience strategy for your company? The right customer experience strategy is the one that will help you:Paint a vivid picture of how your company wants its customers to perceive it across all three levels of the customer experience pyramid: usefuln... Read More

Winning the Race to a Loyal, Engaged Fan Base

Winning the Race to a Loyal, Engaged Fan Base

  • June 22, 2011

The Gartner and 1to1 Media CRM Excellence Awards are all about highlighting world-class customer strategy and CRM initiatives and broadly sharing their successes, challenges and insights. This year’s Gold Winner, International Speedway Corporation, has taken a customer-centric approach to i... Read More

Webinar: So You Have a Lot of Customer Data…Now What?

Webinar: So You Have a Lot of Customer Data…Now What?

  • June 16, 2011

This webinar took place on June 16, 2011 at 1PM EST.If you’re like most loyalty marketers, you’ve accumulated plenty of customer data. And you may be saying to yourself “Yeah, I have plenty of customer data… but no information!”This webinar is designed to help marke... Read More

Improving Customer Loyalty: Developing a complete picture of today's customers & their changing behaviours.

Improving Customer Loyalty: Developing a complete picture of today's customers & their changing behaviours.

  • May 17, 2011

A Criterion ConferenceMay 17-18, 2011Citigate Central, Sydney, AustraliaEngaging customers in the evolving retail environmentWith an estimated 200,000 loyalty programs currently operating in Australia, it is vital for businesses to understand how to make their brand stand out from the crowd.More ... Read More

Webinar: Achieving a Stellar Customer Experience—Looking Beyond Traditional Customer Care

Webinar: Achieving a Stellar Customer Experience—Looking Beyond Traditional Customer Care

  • May 12, 2011

VIPdesk is hosting a webinar on May 12, 2011 at 2:00 p.m. ET entitled “Achieving a Stellar Customer Experience: Looking Beyond Traditional Customer Care”.  Presented by John Goodman, author of “Strategic Customer Service” and Vice Chairman of TARP, this webinar will c... Read More

Webinar: Make a “Love Connection” With Your Customers: How to Drive Engagement and Increase Brand Loyalty

Webinar: Make a “Love Connection” With Your Customers: How to Drive Engagement and Increase Brand Loyalty

  • May 05, 2011

This webinar was May 5, 2011, 1 PM ETAs with any personal relationship, it starts with an initial spark ...then moves into a “dating" phase where you learn more about your potential mate...what they like and dislike....what makes them happy or ticks them off...what could make you lose ... Read More

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