Company Type: Complementary Loyalty Technology with Supporting Services
Core Offering(s): Loyalty Program Travel Rewards, Employee Engagement and Recognition
Target Industries: B2B, Finance/Banking, Travel and Hospitality
Founded in 2003, Switchfly has over 20 years of experience in the travel industry. The company provides a comprehensive travel e-commerce platform with a diverse travel inventory, a Machine Learning recommendation system, and extensive traveler support. This allows brands to seamlessly incorporate travel into their customer loyalty or employee recognition programs.
As a complementary platform to customer loyalty technologies, Switchfly integrates with loyalty management systems, enabling customers or employees to book travel and experiences via points, cash, or points + cash.
The platform combines real-time redemption options with existing loyalty offerings through a low-code API integration. This allows clients to offer a streamlined experience for loyalty members or employees who want to redeem loyalty points or benefits for travel-related services globally.
Platform Features and Capabilities:
Switchfly's platform offers a wide range of travel options due to its aggregation of global travel inventory from over 100+ suppliers. The platform provides access to an inventory that includes:
- 45,000 car rental locations
- 390,000 unique experiences and activities
In addition to its broad selection, the platform incorporates AI-based recommendations to help users select flights, hotels, car rentals, and experiences. These personalized recommendations are based on user search and booking history, offering relevant options matched to customer preferences.
The Switchfly platform includes an administration portal with reporting tools, dashboards, and options for customizing the client-facing travel booking interface. Brands can modify the platform's appearance to match their branding and loyalty program messaging.
Switchfly provides 24/7 traveler support for its clients’ end customers, with services such as live chat and call center support to assist travelers throughout their journeys.
Platform Key Capabilities:
- Global Supplier Inventory Including:
- Hotels
- Rental Cars
- Flights
- Experiences and Activities
- Insurance
- Offers, Discounts, and Promotions
- Earn and Burn Points for Travel
- AI-Powered Personalization for Travel Suggestions
- Reporting and Analytics Dashboards
- Multi-Currency and Multi-Language Options
Switchfly supports 11 languages and 23 currencies and operates in 180 countries, which allows it to serve programs with a global reach. It is well suited for brands with established customer loyalty or employee recognition programs that aim to expand redemption options to include travel services.