After three years in a corporate setting, it’s taken awhile to adjust back into the client-facing world. Over the past few months, I’ve been reminded of some of the basics I’ve learned from my mentors over the years. This list is in no way conclusive and I’m sure it will evolve as I continue on my journey as CSM, but in an age of digital sometimes the basics are best.
1. Pick up the Phone. It’s easy to get caught up in emails, texts and chats but....