5G is one of the hottest topics in the telecom industry today. We hear that major carriers are rolling out 5G in select locations across the country and that most carriers plan to have operational 5G networks within the next several years. But the promises of lower latency, higher capacity and greater speed will be put to the test in the customer experience. Will 5G fall short? The answer lies in how carriers are anticipating the scale at which 5G will change their operations, and how they....