The data is irrefutable. Retail is under pressure. As one of our company co-founders put it, “the front door has moved” and consumers are buying without ever crossing a store’s threshold. Everything they used to do in the physical world is made faster and easier in the virtual world, from discovery to recommendations, to purchase and delivery.
Today, like retail, the restaurant business is experiencing this digital transformation but at a much faster pace. The rise of online service....