At the recent Walker B-to-B Customer Experience Summit, we asked over 100 Customer Experience professionals what business strategies will have the greatest impact on their business in the year 2020. Attendees were given cards representing the following strategies (all color coded) and picked the top three for their business.
Making Better Mergers and Aquisitions (Smarter, more accretive acquisitions)
Better Targeting of Prospects (Closing more new sales and more efficient sales....