Shakespeare once suggested that the labels we give things don’t really matter. While it is futile to word-duel with the Bard, I suggest he may be wrong. The words and the labels we give things matter.
For example, take the name of a common workplace in our industry. For many of you, the answer likely is "contact center." Yet I recall a time when the common answer would have been "call center." And, while I can't quite recall exactly when the name began to shift from one to....