I had the pleasure of attending the 2010 BAI Retail Delivery for the first time this year. The conference was held on October 19-21, 2010 at the Mandalay Bay Convention Center in Las Vegas. As a first time attendee, it was quite an impressive showing; not only from an attendance perspective (understood to be one of the largest banking conferences in the country), but also from a content, focus and message perspective as well. There also seemed to be significant energy in the sessions....