What Is Net Promoter Score (NPS®)?
The Net Promoter Score, or NPS®, enables organizations to get a clear vision of the health of their customers’ loyalty. Used widely across the globe, NPS® has become a key metric in customer engagement since its launch in 2003, attributed mostly to the model it provides for linking customer loyalty to financial KPI’s and profitable growth.
Why is NPS® Important?
Knowing your Net Promoter Score offers a variety of....