What Is Net Promoter Score (NPS)?
The Net Promoter Score, or NPS®, enables organizations to get a clear vision of the health of their customers’ loyalty. Used widely across the globe, NPS has become a key metric in customer engagement since its launch in 2003, attributed mostly to the model it provides for linking customer loyalty to financial KPI’s and profitable growth.
Why is NPS Important?
Knowing your Net Promoter Score offers a variety of benefits that can....