In a new research report titled “Voice of the Customer (VOC) Industry Research Report: Insights and Trends for Today’s VOC Practitioners,” Allegiance reveals some of the top challenges, concerns, and needs of today’s VOC leaders and managers. The report, which is based on focus groups and a quantitative survey of VOC practitioners from companies of all sizes, sheds light on how today’s VOC practitioners are using customer feedback in their organization, and if....