It’s been an exciting week in Brazil as our own Nancy Treaster, senior vice president and general manager, strategic operations, spoke to Conarec 2015 attendees in Sao Paulo about how organizations need to raise the bar to meet evolving consumer expectations. The hallmark of effective customer engagement today is providing fast, easy service that’s highly personalized and consistent across whatever combination of channels the consumer chooses.
Ready or not, we’re in the Age of the....