Verint V-Impact 2014: Reinforcing the VoC Management Framework
July 10; Tokyo, Japan
Verint’s Shintaro Suwa, consultant and product marketing manager, and Daisuke Tomomatsu, application consultant, will present “How to Strengthen Customer Engagement Leveraging VoC” at 2:30 p.m. JST. Suwa and Tomomatsu will explore how organizations can analyze information gained from voice of the customer and voice of the employee programs—including how to best turn the data into....