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Verint V-Impact 2014: Reinforcing the VoC Management Framework July 10; Tokyo, Japan Verint’s Shintaro Suwa, consultant and product marketing manager, and Daisuke Tomomatsu, application consultant, will present “How to Strengthen Customer Engagement Leveraging VoC” at 2:30 p.m. JST. Suwa and Tomomatsu will explore how organizations can analyze information gained from voice of the customer and voice of the employee programs—including how to best turn the data into....