One of the biggest advantages of Verint’s EdgeVR is the ability to capture ATM transaction data and marry it to corresponding video. Setting up this capability in an EdgeVR is a quick and easy three-step process.
First, you need to be able to see the transactions. That means you need to make sure the network switch, into which the ATM and SR device are plugged, is programmed to Span Ports. Usually this requires a quick discussion with the organization’s IT group to understand the purpose....