Verint is busy around the world this month:
Frost & Sullivan Customer Contact East
April 7; Marco Island, Florida
Verint’s Roger Woolley, vice president, solutions marketing, and Heather Callahan with Toronto 311 will present “Even in Today's Multichannel World, Speech Analytics Remains King” at 10:35 a.m. ET. Participants will learn how the City of Toronto uses speech analytics within its 311 contact center to improve quality and service, drive process improvement....