Verint and KANA recently joined forces at the Gartner Customer Strategies & Technologies Summit in London, United Kingdom, continuing our launch to define a new Customer Engagement Optimization market, while also highlighting the combined strength and natural synergies of the two companies. Steven Thurlow, Head of Worldwide Product Strategy, KANA, and I led a well-attended breakout session that focused on how consumer expectations are changing rapidly—they expect minimal effort....