In general, no one likes a complainer. Complainers are cast as the antagonists in customer service scenarios. These are the customers that you politely diffuse and move to the next interaction. Their issues and concerns can vary considerably, from the frivolous to the legitimate, but most contact center agents and tellers would prefer to avoid them entirely. However, there is another way to look at this type of customer. Keep reading to learn how these “complainers” may actually....