Unless you’ve been on the moon, you probably heard that Netflix has done some damage to its brand recently. First, they announced a price hike, increasing the price most people were paying by 60%. Then, they followed that up by announcing they were separating their business into two distinct (and separate) offerings.
They made a lot of people angry. A lot of people left, or downgraded their service. They took a beating in the stock market and lost shareholders a ton of cash. How did they....