Transformational Change, a worthy goal indeed!
But seriously, is it achievable? How do we as Customer Experience (CX) practitioners, help our organizations understand that a CX program CAN support transformational change, seriously!
So, what does it mean and how do you deliver on this promise, using feedback from customers, employees, and others as the catalyst for change?
Watch this webinar where Claire Sporton, Vice President, Customer Experience Management, Confirmit, Jess Gill....