As you’ve read and probably experienced yourself, the big headline for 2021 consumer behavior is the shift to e-commerce. Most analysts agree that 2020 only accelerated a trend that was already underway, but as for its staying power, consider this: when we make a purchase online, we actually set ourselves up for two dopamine hits – once when you order the item and another when you receive it.
(It is possible that one of those hits is negated when you try to stuff all of the plastic....