You may remember that I made some predictions for what would take place in government and public sector customer service in 2014. Now that we have moved into 2015, it’s time to take a look at how I did with my predictions. I’ll review each prediction and give them a grade (on a scale of 1-10, with 1 meaning I totally missed on my prediction and 10 meaning I was spot on with my prediction). Let’s see how I did.
1. The public sector will adopt customer-centric....