Now that I’ve graded my performance on my predictions for government and public sector customer service in 2015, it’s time for my Top 5 predictions for 2016. Enjoy!
1. Digital First Software Rationalization
2015 was meant to be a year of optimism but economic difficulties in countries around the globe have dampened things, leading to a cautious economic outlook for 2016 and continued austerity for many government organizations across the world.
Coupled with a focus on....