As 2014 winds down, I’m looking at Tahzoo’s customers – Fortune 500 companies that are leading the pack in terms of customer experience – as a weathervane for what the year will hold in store for organizations worldwide. I’m already seeing a few key trends emerging that I predict will shape the business landscape in 2015.
Business-to-Consumer models will take center stage. First, I predict we’ll see more businesses across industries leveraging the....