By Candace Flynn, Senior Public Relations Manager, Verint® Systems*This is reposted from http://www.verint.com/verint-blog/indexIt’s important to keep in mind how critical it is to think like your customer. “Customers don't think in channels,” Verint SVP of global marketing Ryan Hollenbeck said when he spoke with Ginger Conlon of Direct Marketing News at Verint’s Driving Innovation user conference, talking trends during a break between sessions.“It's one customer, one company. That's where....