There are a lot of ideas out there about the role of CX in today’s environment. In this blog, I discuss seven myths about CX that can get businesses distracted from driving the most effective business results.
It’s a fad. I may be a bit biased since I’m a CX professional, but the customer experience is increasingly becoming more and more a part of how companies do – or should do – business. After all, the customers pay your paycheck.....