How did your last customer service experience make you feel? Was it almost like being in love?
If not, then perhaps you didn’t get the kind of service you deserve. Trendwatching.com cites study results of consumers tested under laboratory conditions where 63% of the participants said they felt their heart rate increase when they thought about receiving great customer service. For 53% of those tested, receiving great service triggered the same cerebral reactions as feeling loved.
This might....