It’s not always enough to just get the job done – it requires personal attention to the customer to make them feel you’re trustworthy.
With that in mind, Safelite technicians are encouraged to follow “The Five Ts”:
1) Time: Call customers in advance to notify them of arrival time.
2) Touch: Shake hands, make eye contact, and engage the customer.
3) Technical excellence: Do it right the first time, every time.
4) Talk: Tell the customer what we’re....