This is the first in a series of blogs on the fan experience in sports and analytics.
The desire to deliver a world-class fan experience may not be found in data, but a world-class fan experience almost always starts with decisions born out of data.
There are two schools of thought in sports and entertainment. One holds that winning rids all sins. This may be true to a degree. Winning is one measurement that counts most in sports. The other says that fan experience is the ultimate measure of....