Let me state the obvious - customers are very demanding and extremely tough to satisfy. The best companies are trying to figure out how to stay one step ahead of the fickle customer. There are many initiatives and “must haves,” however, let’s start with this short list –
1. Deliver the product or service right the first time. Be consistent. Be reliable. This means looking at processes, systems and the skills of your people. Getting the basics right solves most of....