In a recent webinar conducted by Clarabridge and presented by Bruce Temkin of the Temkin Group, Bruce identified 10 best practices for the use of text analytics in customer experience programs. EMC is proud to be the chosen example in two areas:
Deriving new CX discoveries through text
analytics, and
Applying a data-oriented approach to proving, or
disproving, issues raised through organizational anecdotes.
EMC uses Clarabridge ....