When crisis makes “business as usual” thinking implausible, it clears the way for change. The inertia that may have kept outdated practices in place subsides as the premium for finding better ways becomes an imperative.
Most business leaders have been through economic disruption before. Though each crisis brings a different flavor of hardship, they know that the key to survival is adaptation and investment. But let’s be real, we’ve simply never seen anything like this in our....