Are you using Verint Quality Monitoring (QM) as part of your Verint Workforce Optimization solution? If you’re running version 11.1 or higher, did you know that a post-call IVR survey is tied to a recorded call within QM? From your Workforce Optimization home screen, go to the Customer Feedback module. Navigate to Survey Results, and from the Responses reports, select Feedback Sessions. Define your parameters—when the report is displayed, you will see a QM link that you can click....