Are you using Verint Quality Monitoring (QM) as part of your Verint Workforce Optimization solution? If you’re running version 11.1 or higher, did you know that when you create an Evaluation or Assessment form, you can embed hyperlinks into the form instructions?
Start by opening a blank document in Microsoft Word, then type or place your hyperlink information into that document. Highlight the word(s) that you want to use to create your hyperlink. Choose Insert and select Hyperlink....