In a previous post “Knowledge Management: How Do I Know I’m Doing It Right?” we explored some of the key outcomes one should see evolving from good KM. We’ve also explored benefits and new capabilities for customers, employees and the organization itself.
So now, how do we know we are doing it right, and how do we identify and address the most important things to improve when our KM system doesn’t seem to enable all the value we seek?
One of the biggest....