Sam’s Club and Amazon earned the top spots in the retail sector of the 2013 Temkin Experience Ratings, which is based on a study of 10,000 U.S consumers.
The Temkin Experience Ratings evaluates three areas of customer experience: functional (can customers do what they want to do), accessible (how easy it is to work with the company), and emotional (how consumers feel about their interactions).
When it comes to customer experience, the retail industry is one sector that has a long....