Over the last decade, social media has become an integral part of our
lives. So much so that it’s effected the way we communicate with brands. In
our newest blog, Jodi talks about a poor experience she had with a brand
that ended with her tweeting about it in a last ditch effort for some form
of recognition. Unfortunately, she was ignored. In this week’s #rDTBT, we
reflect on social media marketing as part of the customer experience, and
how five years later, brands are still failing....