One of the beauties of Experience 2016, Medallia’s conference for customer-focused leaders, is that members of its community come from nearly every industry imaginable. This year’s speakers are no different. In a previous post, we introduced you to customer experience guru Joseph Michelli — and now, as part of our ongoing blog series with Experience 2016 speakers, we’re excited to introduce a customer experience leader from one of the world’s most revered financial services brands.
Meet....