Do you ever feel like your Customer Experience efforts are getting lost in the corporate clutter? A Fortune Magazine article in 2012 indicated the average email user gets 147 messages per day – that’s over 50,000 emails each year! Is it any wonder it may feel like your CX message doesn’t always connect?
I recently participated in a webcast which discussed how CX leaders need to face obstacles like cutting through the clutter, getting through to people, and handling....