Last week I was at the TSIA’s 2012 Technology Services World event in Las Vegas, where I had the pleasure of speaking during John Ragsdale’s Power Hour session: Big Data – Three Inspiring Stories of Service Analytics.
Walker used our time to play a new version of Face Value (the customer card game) specifically developed to make a few key points about how, with the convergence of cloud, consumption economics, renewals-based revenue, and big data, it is more critical....