For Mike Ottosson (CTO and VP of Engineering) and Krish Mantripragada (Chief Product Officer), leading the R&D team at Medallia is a rare opportunity to define the new space of Customer Experience Management. In this interview with Ariel Jolodovksy, Mike and Krish discuss the technology they’re developing, the scaling challenges they’re facing, and how their team’s cutting-edge approach has influenced the tech community at large.
For those who don’t know, what problems does Medallia....